Customer Services and Complaints

If you’ve had poor service from us we want to know about it so we can fix things quickly.

Each and every one of our customers is important to us and we believe that you have the right to a fair, swift and courteous service at all times.

The Tingdene Group recognises the value of complaints and will accept complaints openly. A complaint is seen as an opportunity to review and evaluate the service that we deliver and provide.

Our complaints procedure is clear and precise and we hope that it will provide you, our customer, with the confidence that your complaint will be treated confidentially and with no retribution.

For details on our full Policy or to lodge a complaint please click here.